About New Directions

The New Directions service is part of Reading Borough Council’s (RBC) Directorate of Environment & Neighbourhood Services (DENS) and is externally grant funded by the Skills Funding Agency (SFA).

The service provides adult education in five RBC owned centres (two designated learning centres in Caversham & Whitley and three shared premises) plus a number of outreach locations in the borough for example Children’s Centres.

New Directions vision is ‘To support individuals to achieve their personal aims and aspirations whether they are to gain employment, improve their skills or to help them be part of their community’.

Our mission is ‘To provide best value, high quality adult and family learning, which meets the needs and aspirations of each individual in the local community’.

The service will achieve these by working with a range of organisations to provide high quality learning opportunities to those most in need.

The service has established the Reading Community Learning Network (RCLN) members are providing targeted and specialist provision in Reading.

The service was judged as Good with Outstanding features by Ofsted in September 2011 and December 2015. The whole service was successfully re-accredited for the Matrix Standard in February 2016. The service was also awarded Silver Fair train standard for its work experience placements in April 2015.

Overall success rate performance has improved year on year for the past three years. Learner satisfaction is high.

Our charter sets out what our learners can expect from us and what we expect from them.

Customer Charter